Help
Support
Have a question about the app, your account or your subscription? Write to us. Sarah and Daniel answer personally.
support@iseou.appFor privacy requests: privacy@iseou.app
My space → Settings → Contact support. That way we know right away which version you’re using.
Write a message
Frequently asked questions
I forgot my password.
When signing in, tap “Forgot password?”. In standard mode, you’ll get a link by email. In “Maximum Privacy Mode”, you need your recovery key, because only it can decrypt your entries.
How do I cancel my subscription?
Subscriptions run through the App Store or Google Play. You can cancel there, in your account’s subscription settings. Deleting the app doesn’t cancel your subscription.
How do I delete my account?
In the app, go to My space → Settings → Delete account permanently. This deletes your account and all your entries. Without the app, use the Delete account page.
How do I download my data?
In the app, go to My space → Download My Data.
I can’t find Luna anymore.
Luna is now called Iséou. After the update, you’ll see the new icon. Your account and entries stay just as they are.